Accessibility Statement

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

IntakeDesk is partially conformantwith WCAG 2.1 Level AA. “Partially conformant” means that some parts of the content do not fully conform to the accessibility standard. We are actively working to achieve full conformance.

Measures to Support Accessibility

IntakeDesk takes the following measures to ensure accessibility:

• Include accessibility as part of our mission statement.
• Integrate accessibility into our development workflow with automated linting (eslint-plugin-jsx-a11y) enforced in CI.
• Provide skip navigation links and visible focus indicators on all interactive elements.
• Use semantic HTML landmarks (<main>, <nav>, <header>) and ARIA attributes throughout the application.
• Respect user preferences for reduced motion via the prefers-reduced-motion media query.
• Ensure color contrast ratios meet or exceed WCAG AA minimums (4.5:1 for normal text) in both light and dark themes.
• Ensure all data tables use proper header associations (scope, aria-sort) and pagination is announced to screen readers via aria-live regions.
• Provide keyboard-accessible alternatives for all mouse-driven interactions.

Technical Specifications

Accessibility of IntakeDesk relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML
• CSS
• JavaScript
• WAI-ARIA

These technologies are relied upon for conformance with the accessibility standards used.

Known Limitations

Despite our best efforts to ensure accessibility of IntakeDesk, there may be some limitations. Below is a description of known limitations:

• PDF Document Viewer:The embedded PDF viewer uses the browser's built-in PDF rendering engine. Accessibility of the PDF content itself depends on the source document being tagged for accessibility.
• Third-party integrations: Some third-party components may not fully support WCAG 2.1 Level AA. We work with our vendors to advocate for accessibility improvements.

Feedback

We welcome your feedback on the accessibility of IntakeDesk. Please let us know if you encounter accessibility barriers:

• Email: support@intakedesk.co

We try to respond to feedback within 5 business days.

Assessment Approach

IntakeDesk assessed the accessibility of this application through the following approaches:

• Self-evaluation
• Automated testing via eslint-plugin-jsx-a11y
• Programmatic color contrast ratio verification